Courses

The Canada School of Public Service offers all public servants courses on a variety of topics. While many are held in conventional classrooms, others are online, interactive and self-paced, allowing for learning when it's most convenient.

All classroom courses have been suspended until further notice and have temporarily been removed from our catalogue. However, our online courses, including self-paced required training and language maintenance tools, remain available through your GCcampus account.
Note: GCcampus is accessible through public networks. You do not need to connect to the GC network to access it.
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TitleTypeTopicBusiness lineAudienceCommunityDuration
Aboriginal Considerations in Procurement (C223)
Understanding the policies and laws governing the procurement process with Aboriginal businesses is an important requirement when dealing with the comprehensive land claim settlement areas. This online course introduces federal procurement policies and obligations that are designed to improve the development opportunities for Aboriginal peoples. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists4-8 hours (Full-day)
Access to Information and Privacy Fundamentals (I015)
Public servants must understand what an access to information request is in order to be able to process it properly while protecting personal information. This course describes the steps to follow when a request for access to information is received and explains how to process and protect personal information by exploring various scenarios. (Online, 01:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees1 hour or less
Aligning Goals and Priorities to Manage Time (G006)
Meeting targets and achieving goals consistently, regardless of the business situation, isn't easy. A big part of doing this successfully is managing your time. In this course, you will learn why it's important to align your goals with the goals of your organization-and how to do this using a goal alignment worksheet. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Aligning Unit Goals and Imperatives (G007)
Getting your priorities straight, no matter your position within the organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work effectively supports the strategic objectives of your organization. In this course, you'll learn about the importance of setting strategic, tactical and operational goals. (Online, 00:30 hours)
OnlineHow government works; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Analyzing Risk (PMBOK® Guide Sixth Edition) (T933)
This course covers the Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Assessing Your Organization's Risks (G008)
Risk is a fact of life for businesses and as a manager, you must know how to manage it. But before you can do that, you need to assess the risk to create a strategy to avoid or mitigate it. In this course, you will learn common techniques for assessing risk, including opportunity assessment and threat assessment using failure mode and effects analysis (FMEA). (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Assessing Your Own Leadership Performance (G009)
Monitoring your own progress is a simple and effective way to ensure success in your leadership role. Knowing how to self-assess your leadership skills and competencies is important if you want to chart your development and plan your future growth as a leader. In this course, you'll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feedback. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Audience and Purpose in Business Writing (C042)
To write effective and appropriate business messages, you need to know your audience and your purpose. In this course, you'll discover how to identify your readers and create messages that convey the appropriate tone for different readers. You'll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees1 hour or less
Authority Delegation Revalidation Assessment for Managers (C451-1)
This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must complete this assessment to revalidate their delegated authorities five years after their initial certification. (Online, 01:30 hours)
OnlineFinance; Human resources; Operational effectiveness; Information technologies; ProcurementGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Authority Delegation Second Revalidation Assessment for Managers (C451-2)
This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must complete this assessment to revalidate their ability to exercise delegated authorities ten years after their initial certification. (Online, 01:00 hours)
OnlineFinance; Human resources; Operational effectiveness; Information technologies; ProcurementGC and Public Sector SkillsSupervisors; Managers1 hour or less
Authority Delegation Training (G110) - Module 1: Introduction
This module provides an overview of the Authority Delegation Training (G110) and key topics covered in the course including management of people, public funds, programs and assets. This is module 1 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 00:30 hours)
OnlineFinanceGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Authority Delegation Training (G110) - Module 2: Management Accountability Framework
This module will examine the Management Accountability Framework (MAF), some of the rules and instruments that govern managers in the public service, and the roles and responsibilities of key players in the federal government. This is module 2 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:00 hours)
OnlineFinance; Human resources; Information management; ProcurementGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Authority Delegation Training (G110) - Module 3: Governance
To fulfil the management responsibilities that have been delegated to you, you must understand the various rules and instruments that govern your activities. This module will introduce you to the process of conferring responsibilities and accountabilities and the roles of key players involved in the machinery of government. This is module 3 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:30 hours)
OnlineFinance; How government worksGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Training (G110) - Module 4: Communications
This module will help you to understand the requirements of the Policy on Communications and Federal Identity and the Directive on the Management of Communications; the accountabilities for communications within the Government of Canada; the application of the official symbols of the Government of Canada as prescribed by the Federal Identity Program. This is module 4 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:30 hours)
OnlineCommunicationsGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Training (G110) - Module 5: Financial Responsibilities
The Government of Canada has, through the Federal Accountability Act, made a clear commitment to administrative transparency, oversight and accountability across the public sector. In this module, you will acquire the knowledge required to efficiently exercise your delegated financial authorities in compliance with the existing legal framework of acts, rules, policies, procedures and more. This is module 5 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 03:30 hours)
OnlineFinanceGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Training (G110) - Module 6: Procurement Responsibilities
This module will give you basic knowledge of the legal and policy rules of your procurement responsibilities as a manager within your organization. You will also gain an understanding of the procurement process and materiel management lifecycle. This is module 6 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 02:30 hours)
OnlineProcurementGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Training (G110) - Module 7: Human Resources Responsibilities
In this module, you will acquire the knowledge required to effectively exercise your delegated human resources authorities in compliance with the established legal and policy framework. This is module 7 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 04:00 hours)
OnlineHuman resources; Values and ethics; Official languagesGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers4-8 hours (Full-day)
Authority Delegation Training (G110) - Module 8: Protecting the Workplace
In this module, you will examine your obligations in terms of security, information management, and health and safety. For each of these themes, you will review the different legislations and policies that govern your workplace responsibilities so that you are able to make decisions within the legal framework. This is module 8 of 8. Learners must finish all eight modules to complete the Authority Delegation Training (G110) course. (Online, 02:00 hours)
OnlineRespectful and inclusive workplace; Government priorities; Information managementGC and Public Sector SkillsSupervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Validation Assessment for Managers (C451)
This validation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must successfully complete this assessment to validate their ability to exercise delegated authorities. (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Basics of Staffing in the Public Service - Module 1 (H200)
This module provides a clear understanding of the application and requirements of the legislative framework that governs staffing in the federal public service as well as the links between staffing and the other human resources disciplines. It also presents the vision of staffing in the federal public service and addresses the delegation of staffing authorities. (Online, 01:15 hours)
OnlineHuman resources; Building the workforceGC and Public Sector SkillsHuman Resources professionalsEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Become a Great Listener (C043)
How a message is received is as important as the message itself. When you're on the receiving end of a message, you have the responsibility to be receptive to its intended meaning. In this course, you'll work on sharpening those skills, as well as on getting yourself in the proper mindset for communicating. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Becoming a Supervisor (G312)
This 5 to 8 hour(s), self-paced online course gives you the foundation you need. Learn more about your new role and key responsibilities, how to work with a team, and how to become an effective leader. (Online, 15:00 hours)
OnlineLeadership; Personal development; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers8+ hours (Multiple days)
Becoming an Inspirational Leader (G010)
People are inspired when they trust their leaders and are mobilized by common goals. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. In this course, you'll learn about the characteristics people look for in an inspiring leader. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Becoming More Professional through Business Etiquette (H010)
Your reputation often precedes you in any work environment. It can define your credibility, impact your career opportunities, and shape your relationships with your colleagues. In this course, you'll learn the basics of how to act professionally and practise proper business etiquette. (Online, 00:15 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees1 hour or less
Being an Effective Team Member (D004)
To make a real, positive difference on a team, you must take on the challenging task of putting the team first. This course covers strategies and techniques to help you become a more effective and valued member of your team. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Big Data Fundamentals (I017)
You've probably heard of big data, but what exactly is it and how can it be used to give your organization a competitive advantage? In this course, you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. (Online, 00:30 hours)
OnlineInformation management; Personal development; Career developmentGC and Public Sector SkillsEmployees1 hour or less
Big Data Interpretation (I018)
Utilizing big data can lead to significant gains for your organization, including lower operating costs, better decision-making, and innovative new product development. But you have to know how to effectively identify, gather, analyze and use your data to reap the benefits. In this course, you'll learn about the data analysis process and be introduced to the most common basic and advanced analytic methods, including data mining. (Online, 00:30 hours)
OnlineInformation management; Personal development; Career developmentGC and Public Sector SkillsEmployees1 hour or less
Bridging the Diversity Gap (W003)
Diversity in the workplace gives an organization the advantage of a much broader perspective. A diverse workforce can offer important insights and opportunities for innovation in carrying out the mission of the organization. This course focuses on what diversity is, what diversity can bring to an organization and the barriers that must be overcome to create a diversified working environment. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Building and Leading Successful Teams (X167)
No one is an island, and this is particularly true in business. Success is dependent upon skilled, committed individuals coming together to achieve common goals. Building teams is essential to personal and organizational success. Whether your group is permanent or temporary, efficient and effective team leadership is essential. In this course, you'll learn methods for team building and team leadership. You'll also learn strategies for avoiding and mitigating team dysfunction and conflict. Finally, you'll learn how successfully leading teams is integral in the modern marketplace. (Online, 00:51 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Building Career Development Programs and Succession Planning (G011)
An organization can't achieve its strategic business goals if it doesn't have the needed human capacity and skills-the talent-to do so. Managing talent effectively means your organization will have optimized its workforce for overall success in achieving its goals. In this course, you'll learn about creating development programs for everyone from emerging employees to experienced leaders by considering the key concepts of career development, leadership development, and mentoring. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers1 hour or less
Building Innovation Cultures and Leaders (G012)
Innovation is a critical component of just about every organization. Building and supporting an innovative culture is a responsibility for leaders and employees across organizational hierarchies. In this course, you'll learn about business innovation cultures and types of innovation leadership. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Building Rapport with Your Boss (D005)
Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. This course teaches strategies for building a strong professional relationship with your boss. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Building the Foundation for an Effective Team (G013)
How a team is built is an important factor in determining its success. Leading a team quickly and smoothly into high-performance mode requires pulling the right team together, setting team goals, and defining the standards of team behaviour. In this course, you'll learn about the five stages of team development and strategies for selecting high performers best suited to your project or team. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Building Your Presentation (C044)
To be effective, a presentation needs to have a sound structure. Making notes about its purpose, audience and key points will guide you and improve the presentation's structure. In this course, you will learn how to: write the main parts of a presentation so that they're memorable and effective; select and use presentation tools and visual aids; rehearse your presentation-a key step in building confidence for the actual delivery. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Building Your Professional Network (D006)
A key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the communication skills required to establish a business network. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Canada Labour Code, Part II: An Overview (Z065)
The Canada Labour Code, Part II ("the Code") governs the health and safety of employees in the federal jurisdiction. Managers and supervisors are responsible to carry out the duties of the employer in the work areas that they manage. Through case studies and examples, this course will give participants a basic understanding of the requirements and application of the Code. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Choosing and Using the Best Solution (D007)
The time has come to make a final decision. In this course, you'll learn how to make smart decisions based on key criteria and decision-making styles. You'll also learn how to plan, manage, evaluate and celebrate solution implementation. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Choosing the Right Interpersonal Communication Method to Make Your Point (C045)
Today, there are more communication methods than ever before. The method of communication you choose for a particular situation can have a huge impact on how your message is received. In this course, you'll learn how to select the best communication methods to convey your intention to your target audience. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Clarity and Conciseness in Business Writing (C046)
Being clear and concise in business documents and messages isn't always easy. But it's essential in the workplace if you want what you write to be read. In this course, you'll explore techniques for making your writing clearer. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees1 hour or less
Coaching for Excellence (G406)
Supervisors, managers and functional specialists must be equipped to confidently provide performance-based coaching to employees. This online course helps supervisors, managers and functional specialists develop their leadership capacity through coaching. Participants will learn key concepts and tips about performance-based coaching and practice related techniques. (Online, 04:00 hours)
OnlineLeadership; Communication Skills; Personal and Team Development; Personal DevelopmentRespectful and Inclusive WorkplaceSupervisors; Managers; Functional specialists4-8 hours (Full-day)
Communicating Effectively with Customers (R006)
Customer service representatives (CSRs) must understand how to adapt to these different styles and emotions. This course explains how to do so. It also covers how to adapt your writing style to communicate by e-mail and document incidents. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees1 hour or less
Communicating Vision to Your Employees (C047)
Leaders should strive to communicate vision with a sense of integrity, building trust as individuals and as leaders. This course provides a general introduction to vision communication, including its nature and its purpose. (Online, 00:30 hours)
OnlineCommunications; Leadership; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Comprehending Financials: A Guide to Financial Statements (F004)
The focus of any business is to make a profit, generate enough cash to operate effectively, and be financially viable. There are three basic financial statements used for this purpose: the Income Statement, the Cash Flow Statement, and the Balance Sheet. In this course, you will learn about each of the three financial statements, their reporting requirements, and how information is arranged within them. (Online, 00:30 hours)
OnlineFinance; Personal development; Career developmentTransferable SkillsEmployees1 hour or less
Confronting Your Assumptions (W023)
Assumptions are necessary to our ability to make sense of the world. This course defines what assumptions are, describes how different kinds of assumptions may be challenged, and covers the importance of seeking out other people's perspectives. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Conquering the Challenges of Public Speaking (C048)
Being a competent public speaker allows you to showcase your work and communicate effectively. You won't convey your message properly-even after hour(s) perfecting it-if you are unable to engage your audience, handle audience challenges as they arise, and tackle your nerves and anxiety. This course explores methods of delivering an effective speech, such as making a good first impression and building rapport with your audience. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Control the Project Schedule (PMBOK® Guide Sixth Edition) (T926)
This course covers the Control Schedule project schedule management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Controlling Conflict, Stress and Time in a Customer Service Environment (W021)
Working in a customer support centre or help desk environment can be challenging. Customers can sometimes be demanding and unreasonable. For the customer service representative, understanding the emotional needs of customers, adapting to their different communication styles, and solving their problems can be extremely stressful and time consuming. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Core PMI® Values and Ethical Standards (X003)
As a project manager, you will be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly-from balancing the competing interests of stakeholders to adhering to conflicting legal, multicultural, and multinational rules, regulations, and requirements. (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsSupervisors; Managers1-3.5 hours (Half-day)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) (T923)
This course introduces the characteristics and purpose of a Work Breakdown Structure (WBS) and covers the Create WBS process. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Creating a Plan for Performance Management (G014)
Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale, all of which help ensure individual and team performance produce the desired outcomes for organizational success. In this course, you'll learn about the nature and benefits of performance management. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers; Executives; Directors1 hour or less
Creating a Project Budget (PMBOK® Guide Sixth Edition) (T927)
This course covers the Plan Cost Management, Estimate Costs, and Determine Budget project cost management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Creating a Respectful Workplace (G417)
Employees and managers need to understand both what constitutes workplace harassment and their role and responsibilities if they are to maintain and create a respectful workplace. This self-paced online course enables the learner to define harassment and its context and informs them about resolution mechanisms defined by the Treasury Board of Canada Secretariat. (Online, 04:00 hours)
OnlineRespectful and inclusive workplace; Human resources; Building the workforce; Workplace managementRespectful and Inclusive WorkplaceEmployees4-8 hours (Full-day)
Cultivating Relationships with Your Peers (D008)
Developing and maintaining relationships with your peers at work can lead to success for you as an individual and for your organization. This course explores how you can identify the peers in your organization who are especially important to meeting your goals. It will help you develop and maintain solid, mutually beneficial relationships with the people who matter most to you. (Online, 00:30 hours)
OnlinePersonal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Cultural Self-Reflection: What I Know and What I Don't Know (K099)
In this course, we demystify the idea of bias and unconscious bias and help you develop the competencies needed to build respectful relationships with First Nations, Métis and Inuit. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1 hour or less
Cyber Security in the GC and Online Exposure (I227)
This in-class workshop, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, is aimed at GC employees at all levels who wish to become more familiar with the cyber security landscape and become knowledgeable on how to protect classified and sensitive information on GC networks. By the end of this session, the learner will be able to understand the threat to privacy from online exposure and assess the digital footprint of their activities. (Online, 04:00 hours)
OnlineInformation technologies; Information management; SecurityGC and Public Sector SkillsInformation Management specialists; Information Technology specialists; Security specialistsEmployees; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers4-8 hours (Full-day)
Cyber Security in the GC for Home and Telework (I226)
By the end of this workshop, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, the learner will be able to apply the Communications Security Establishment's (CSE) Top Ten to a home network and mobile devices and implement countermeasures that reduces the risk of a cyber compromise. The workshop will focus on basic cyber security concepts and home network essentials. It will also cover system settings to reduce online exposure and the implementation of defensive technologies as well as address business requirements, how to align security for your needs and what to do in case of an incident. (Online, 04:00 hours)
OnlineInformation technologies; Information management; SecurityGC and Public Sector SkillsInformation Management specialists; Information Technology specialists; Security specialistsEmployees; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers4-8 hours (Full-day)
Dealing with Customer Service Incidents and Complaints (R011)
Failing to realize the importance of customer service and how to effectively handle complaints leads to increasingly dissatisfied customers. This course covers the proper procedures and processes for delivering effective customer service. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Define and Sequence Activities (PMBOK® Guide Sixth Edition) (T924)
This course covers the Plan Schedule Management, Define Activities, and Sequence Activities project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Defining Alternative Solutions to a Problem (D009)
Part of problem solving is creating alternative solutions. In this course, you'll learn how to define ideal states and generate and evaluate solutions. You'll also learn how to recognize and avoid common problem-solving pitfalls. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Develop and Manage Resources (PMBOK® Guide Sixth Edition) (T929)
This course covers the Develop Team, Manage Team, and Control Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:15 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1-3.5 hours (Half-day)
Develop the Project Schedule (PMBOK® Guide Sixth Edition) (T925)
This course covers the Estimate Activity Durations and Develop Schedule project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1-3.5 hours (Half-day)
Developing a Business Execution Culture (X004)
A corporate initiative requires more than just a managerial mandate. Employee buy-in is absolutely essential to ensure success. This challenge focuses on methods for developing a business execution culture. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Developing a Personal Accountability Framework (T201)
Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates an attitude of professionalism. In this course, you'll learn about the importance of personal accountability. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees1 hour or less
Developing a Plan to Further Your Career (H014)
The whole notion of what defines a career has changed. You are now responsible for making your own career choices and it's not always clear which way offers the straightest path toward your goal. This course guides you through the process of taking stock of your values, interests, skills, and needs, by which you can determine your strengths. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees1 hour or less
Developing an Effective Business Case (T038)
This course is for anyone interested in learning how to prepare an effective business case. You'll learn what a business case is and when to use it, how to align it with your company's goals, what research you need to do, and what information you should include in your business case. Finally, you'll learn how to present your business case to decision-makers. (Online, 00:30 hours)
OnlinePersonal development; Communication skills; Personal and team developmentTransferable SkillsEmployees1 hour or less
Developing Successful Coaching Relationships (X168)
In a perfect business world, all employees would be ideally suited to their jobs, with skills and aptitudes fully aligned to their roles. In the real world, however, successful leadership requires coaching and mentoring. Leaders must foster a culture conducive to coaching and be capable themselves of stepping into a coaching role when it's called for. In this course, you'll learn coaching techniques for building dynamic and purposeful coaching relationships. You'll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential. (Online, 00:54 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Developing the Strategic Thinking Skill of Seeing the Big Picture Course (X007)
Holistic or "big-picture" thinking is used by effective strategic thinkers to generate ideas and possibilities. In this course, learners will develop strategic thinking, see how systems thinking can elevate perspective, make sense of opposites and contradictions, and better understand cause and effect. They will be able to describe how understanding an organization's value chain can lead to more effective implementation. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Developing Your Business Ethics (D010)
It's not always easy to decide between right and wrong at work. Understanding ethics can help you discern the right thing to do in a difficult situation. In this course, you will learn: some basic myths about business ethics; ethical approaches you could follow at work and more. (Online, 00:30 hours)
OnlineGovernment priorities; Values and ethics; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Difficult People: Can't Change Them, so Change Yourself (W019)
It's easy to say that the best way to deal with difficult people is to be tolerant and accept everyone's differences. This might work in the short term, but it's better to learn how to respond and relate to difficult people if you expect to be working with them for some time. The best approach to use depends on the person, the situation, and your willingness to build and blend skills as needed. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Difficult People: Strategies to Keep Everyone Working Together (W020)
While it's best to get personally fit for dealing with difficult people-that is, manage your own emotions using self-management techniques-there are interpersonal strategies and skills you need to engage and work with difficult people. By learning how to focus on goals, give feedback and manage conflict, you will be able to work with difficult people more effectively. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Difficult People: Why They Act That Way and How to Deal with Them (W018)
Any human behaviour taken to an extreme can be a liability. This course will help you recognize the characteristics of different types of difficult people and respond effectively by understanding the motivations underpinning their behaviour. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Do We Have a Failure to Communicate? (C049)
Communicating effectively can be challenging when the message is difficult. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Editing and Proofreading Business Documents (C050)
Have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? This course describes how to edit and proofread effectively, covering key areas such as tone, structure, clarity and accuracy, as well as common grammar, punctuation and spelling mistakes. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees1 hour or less
Effective Team Communication (C051)
It's vital to maintain open, effective communication within a team. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. You'll also learn about specific active-listening techniques that can help you be a better listener. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Electrical Safety (S002)
This is an awareness-level course on how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The course content is designed to comply with the intent of the applicable regulatory requirements and best practice standards. (Online, 01:00 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Emergency and Disaster Preparedness (S003)
This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Employment Equity under the Employment Equity Act (P745)
This course provides clear information on the application and legal obligations governing employment equity in the federal public service under the Employment Equity Act (EEA). It also presents the links between employment equity and other human resources disciplines, and addresses the duty to accommodate in the workplace. This course is intended for advisors responsible for employment equity, human resources professionals, managers and all public service employees who are interested in employment equity. (Online, 01:00 hours)
OnlineValues and ethics; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceHuman Resources professionalsHuman Resources professionals1 hour or less
Encouraging Team Communication and Collaboration (C052)
Successful teams, whether they are on-site or virtual, are characterized by good communication and collaboration. In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees1 hour or less
Energy Efficiency Expert Evaluations (M725)
Energy Efficiency Expert Evaluation (E4) is a multidisciplinary evaluation process for identifying and implementing low-cost solutions to improve operational performance and reduce energy costs. This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through the Natural Resources Canada's Greening Government Services. (Online, 01:00 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists1 hour or less
Ensuring Onboarding Success (H302)
Managers are key to ensuring the success of employee onboarding programs. This course provides managers with insight into their unique role and outlines the benefits of properly onboarding new hires. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsHuman Resources professionalsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Ensuring Successful Presentation Delivery (C053)
Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. In this course, you will learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and for using your voice and body language effectively to deliver your message. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Establishing Team Goals and Responsibilities, and Using Feedback Effectively (G015)
Every member of a team has particular strengths. To get a team to perform at its best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn how to build a team-including how to set effective team goals, identify roles and assess team members' competencies-and assign roles based on these competencies. (Online, 00:30 hours)
OnlineLeadership; Personal development; Communication skills; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers; Executives; Directors1 hour or less
Executive Authority Delegation Training Assessment (G610)
In their daily roles and responsibilities, executives must think through complex situations and make sound decisions in compliance with the key legislation and policy frameworks governing their delegated authorities. (Online, 03:00 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Facing and Resolving Conflict in the Workplace (W022)
A workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Facing Confrontation in Customer Service (R012)
One of the most challenging and potentially uncomfortable responsibilities of a customer service representative is dealing with angry customers. By following a few simple techniques, you can usually defuse tense situations without incident. This course discusses the typical trouble spots in dealing with angry customers and explores how to avoid these situations or overcome them. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Federal Basic Emergency Management (C400)
Federal departments and agencies must understand their roles and responsibilities before, during and after emergencies to save lives, preserve the environment and protect property and the economy. This course introduces the basic concepts of the four components of emergency management common to all departments and agencies: prevention/mitigation, preparedness, response and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations. (Online, 03:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists1-3.5 hours (Half-day)
Financial Literacy for Directors of Crown Corporations (Z116)
Members of boards of directors of Crown corporations who have limited financial knowledge must strengthen their understanding of their financial responsibilities within the federal government context. This course explores the fundamentals of how to interpret financial statements, balance sheets and other financial reports of Crown corporations, a skill required for membership on a Crown corporation's audit committee. Participants will learn about the budget planning process, applying audit rules and implementing an audit plan. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsExecutives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Financial Management Control Frameworks (F111)
Understanding the fundamental rules and regulations that govern financial management frameworks is an essential component of the financial curriculum. This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Financial Management Systems (F113)
The role of financial officers continues to evolve in step with a heightened focus on internal control, accountability, risk management and the need for demonstrating the achievement of results. This course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1-3.5 hours (Half-day)
Financial Statement Analysis for Non-financial Professionals (F005)
In today's business world, financial acumen is expected at every organizational level. A general knowledge of financial analysis is essential for understanding the financial implications of any activity. This course covers some of the methods for analyzing financial statements from the perspective of a non-financial professional. (Online, 00:30 hours)
OnlineFinance; Personal development; Career developmentTransferable SkillsEmployees1 hour or less
Finding Your Bearings as a Project Manager (T039)
If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. You'll learn foundational concepts such as what a project is and what you'll be responsible for, and things you'll need to understand before planning begins. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Fire Safety and Prevention (S004)
This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements and best practice guidelines. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
First Nations in Canada (K101)
This course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada. You will see how the Government's actions in the past continue to impact First Nations communities in the present. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees1 hour or less
First Time Manager: Challenges (X008)
High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team development; Respectful and inclusive workplace; Government prioritiesTransferable SkillsSupervisors; Managers1 hour or less
First Time Manager: Understanding a Manager's Role (X009)
Most new managers don't realize how much their new role differs from that of an individual contributor. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it describes strategies for dealing with common mistakes of first-time managers. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Fostering Mentoring Relationships (H016)
Mentoring relationships are key to enabling success in both your personal and professional lives. This course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Fundamentals of Information Management (I301)
Managing information effectively provides great benefits to all public servants and government organizations, including quicker access to data, better decision making and increased transparency and accountability. This course presents basic information management concepts and principles as well as tips and best practices for managing information. Participants will gain knowledge and best practices to help them apply effective information management in their day-to-day work. (Online, 01:00 hours)
OnlineInformation managementDigital AcademyInformation Management specialistsFunctional specialists1 hour or less
Fundamentals of Physical Security (S204)
Security functional specialists must have the tools necessary to protect Government of Canada property. This online course allows these specialists to apply the basic knowledge needed to design physical security programs and to think critically about existing programs. (Online, 01:30 hours)
OnlineSecurityGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
Fundamentals of Process Management (T400)
Every employee can benefit from a basic understanding of business process management. This online self-paced course features a series of short videos illustrating aspects of business process management. A number of accompanying exercises, questions for reflection and job aids will further develop basic knowledge and skills in this critical aspect of government functioning. (Online, 03:00 hours)
OnlineGovernment prioritiesTransferable SkillsEmployees1-3.5 hours (Half-day)
Gaining a Positive Perspective on Feedback (D011)
Though valuable, feedback can be hard to accept. This course covers the value of feedback and how it differs from praise. You'll also learn how to manage your reactions and responses to feedback, and how to use it for professional growth. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers1 hour or less
Gauging Your Organization's High-performing Potential (G016)
High-performance organizations are defined by a competitive edge but facilitating such an environment requires the right skillset. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
GCdocs Fundamentals: Online Self-paced (I010)
GCdocs, a government-wide enterprise content management solution, is significantly changing the way public servants manage information. This online course provides participants with a comprehensive overview of GCdocs, including tutorials on the system's essential features. Participants will gain access to just-in-time training on the key elements of GCdocs, which they can refer back to at any time. (Online, 03:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
GCdocs16 - Putting It All Into Practice (I026)
This is the seventh of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. Here, learners apply what they learned in the six preceding online courses. (Online, 00:10 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
GCdocs16 - What It's All About (I020)
This is the first of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to GCdocs and the key benefits of this tool. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Getting Around in GCdocs16 (I021)
This is the second of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It teaches learners how to use the tool and navigate around the Classic View interface and its workspaces. (Online, 00:20 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Getting the Big Picture by Defining the Project's Scope and Team (T040)
At the start of any project-before you plan the budget or create the schedule-you need to develop a clear vision of what you want to achieve and how you'll get there. That involves clarifying what stakeholders expect to see in the end, all the tasks that will need to be carried out, the resources you will need, and who will be doing the work. In this course, you will learn how to nail down all those big-picture details so that your project gets off on the right foot. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Getting to the Root of a Problem (T041)
Articulating a problem requires asking the right people the right questions. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Government Planning, Budgeting, Reporting and Evaluation Cycle (F112)
As the business of government undergoes continual change, big-picture knowledge of financial management in the government life cycle is increasingly important. This course provides the fundamental knowledge and a basic understanding of the series of events that constitute the financial management life cycle in the federal government. Participants will gain insight and learn the guiding principles with which to make informed decisions on matters of financial management. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1-3.5 hours (Half-day)
Green Procurement (C215)
It is important to incorporate environmental performance considerations into procurement decisions. This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis and define value for money. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Handling Team Conflict (W008)
Successful teams are characterized by clear direction, trust among team members, effective communication, and the ability to resolve conflict quickly. The survival of a team depends on its leader being able to recognize conflict, diagnose its cause, and use efficient strategies for resolving the issue. In this course, you'll learn about what causes conflict within a team and the important role of healthy communication in handling conflict. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Harnessing Change (E500)
Change is now a constant feature of any workplace. This online self-paced course will help the learners harness change in their work environment and learn about their personal change profile. Using various scenarios, learners will explore strategies for facing change in a government context. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees1 hour or less
How the Canadian Government Works: Setting the Stage for Results (G180)
As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions. This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. By choosing topics relevant to their learning needs, participants will gain a better understanding of their role in the federal public service. (Online, 00:45 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsEmployees; Executives; Directors; Functional specialists1 hour or less
How to Manage Difficult Conversations (W009)
For managers, approaching a difficult conversation-whether it's with a direct report, colleague or manager-can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can ensure that this doesn't happen. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Identifying Risks in Your Organization (G017)
As a manager, it's important that you understand and prepare for risk. This course focuses on identifying risk factors, which is the first stage of risk management. It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Implementing Deep Retrofits: A Whole Building Approach (M724)
To support Canada's goal of reducing its greenhouse gas emissions, federal facilities have committed to taking practical steps to reduce energy consumption and carbon emissions from their operations. This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through Natural Resources Canada's Greening Government Services. (Online, 01:15 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists1-3.5 hours (Half-day)
Influence Others with Political Savvy (G018)
When dealing with power and influence you will inevitably have to navigate political waters. Most everyone knows that “politics” are a reality of organizations and even if you dislike them, you cannot eliminate them. This course addresses what it takes to use political savvy as an aid to influencing without direct authority. (Online, 00:30 hours)
OnlineHow government works; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Information Management Awareness Quiz (I300)
Effective information management provides great benefits to all public servants and government organizations. This online tool evaluates participants' knowledge of information management principles and best practices. Participants will assess their ability to properly manage information in their work environment. (Online, 00:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists1 hour or less
Information Management in the Government of Canada (I130)
Information Management is essential to the effective delivery of Government of Canada programs and services. This course examines the strategic role, principles and infrastructure of information management systems in the Government of Canada. Participants will learn how to better understand information management in the context of its specific government and policy framework. (Online, 02:00 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists1-3.5 hours (Half-day)
Information Management: Supporting Programs and Services (I230)
Information management is critical to effectively sharing information across departments, with external stakeholders and with Canadian citizens. This course outlines stages of records and information life cycle management and information management activities that support programs and services in Government of Canada departments. (Online, 01:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists1-3.5 hours (Half-day)
Intellectual Property (C282)
Procurement specialists, program and project managers, and some materiel management and real property specialists must have a good understanding of the key concepts of intellectual property and how to apply the Policy on Title to Intellectual Property Arising Under Crown Procurement Contracts. This course includes six 15-minute modules that cover the most common intellectual property questions in the government context, including how to apply the decision-making process for intellectual property rights in the context of Crown procurement contracts. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists1-3.5 hours (Half-day)
Interacting with Customers (R007)
Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers. This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees1 hour or less
Interactive Grammar Modules in English as a Second Language (E439)
The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers. This online course introduces participants to a variety of English grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work. (Online, 35:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Interactive Grammar Modules in French as a Second Language (E438)
The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers. This online course introduces participants to a variety of French grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills, as well as the quality of the written material they produce in their second language at work. (Online, 30:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Introduction to Citizen and Client Centred Service (T233)
This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery. (Online, 01:00 hours)
OnlineService excellenceGC and Public Sector SkillsEmployees1 hour or less
Introduction to Fleet Management (C281)
Departments and agencies are responsible for the management of light-duty motor vehicles, which represent a significant capital and ongoing operational expense to the federal government. This introductory course explores the common guidelines, policies and best practices for the management of vehicles within the federal fleet. Participants will learn to define vehicle procurement in the federal government, outline the management and accountability structure for light-duty vehicles and provide details on the federal fleet greening initiative. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists1-3.5 hours (Half-day)
Introduction to Gender-based Analysis Plus (GBA+) (B001)
Gender-based Analysis Plus (GBA+) is an analytical tool used to assess how diverse groups of women, men and gender-diverse people may experience policies, programs and initiatives. The "plus" in GBA+ acknowledges that GBA+ goes beyond biological (sex) and socio-cultural (gender) differences. We all have multiple identity factors that intersect to make us who we are; GBA+ also considers many other identity factors, like race, ethnicity, religion, age, and mental or physical disability. (Online, 01:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; How government works; Policy and regulationRespectful and Inclusive WorkplaceEmployees1-3.5 hours (Half-day)
Introduction to Integrated Business and Human Resources Planning (H300)
This course allows learners to understand the principles and concepts of integrated planning of business and human resources, which is the foundation of all human resource activities in shaping the public service workforce. In particular, it covers the benefits of human resources planning, what to consider for integrated planning, and workforce management strategies that can help achieve business objectives. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Introduction to IT Security Management (I217)
This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, offers security practitioners an opportunity to acquire basic understanding of information technology (IT) security management. The course provides an overview of typical Government of Canada IT security program activities and introduces learners to the legal, policy, and business contexts for IT security, as well as the threat environment. By gaining an appreciation for the IT security context and program activities, learners will be better able to support IT security in the Government of Canada. (Online, 04:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation Technology specialistsFunctional specialists4-8 hours (Full-day)
Introduction to Official Languages (P311)
French and English are the official languages of Canada and they have equal status, rights and privileges as to their use in Parliament and Government of Canada institutions. This course provides an overview of the Official Languages Act and its legislative framework. Participants will gain an understanding of their rights and responsibilities by reviewing the best practices used in the public service. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers1-3.5 hours (Half-day)
Introduction to Organization and Classification (P930)
This course offers learners a better understanding of the impact of classification decisions and changes to organizational structure and job descriptions, as well as the scope of classification action requests. Participants will explore basic concepts related to each of these topics. They will also become familiar with the roles and responsibilities of the main people involved. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsHuman Resources professionalsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers; Functional specialists1-3.5 hours (Half-day)
Introduction to Project Management (R200)
Project management is a critical addition to the skillset of every leader, regardless of their level. This course provides learners with general knowledge of project management and how it can be used to coordinate and carry out all of the activities required to complete a project. It is intended for all public servants, particularly those who have little or no knowledge of project management. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Introduction to Risk Management (C210)
Integrated risk management is a critical aspect of the decision-making process. This course explores the fundamental concepts, terminology and processes of risk management and integrated risk management within the context of the federal public service. Participants will gain valuable knowledge and best practices to help them apply the principles of risk management and integrated risk management in their organization. (Online, 02:00 hours)
OnlineFinance; Information Technologies; ProcurementTransferable SkillsEmployees1-3.5 hours (Half-day)
Introduction to Six Sigma (X010)
This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. You will explore what Six Sigma means and the critical elements of the approach. You will gain an understanding of the new roles that some employees will fill. This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. (Online, 02:00 hours)
OnlineHuman resources; Personal development; Career developmentTransferable SkillsSupervisors; Managers; Executives1-3.5 hours (Half-day)
Inuit in Canada (K103)
This course provides a brief introduction to Inuit in Canada and helps you to better understand the relationship between Inuit and the Government of Canada. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees1 hour or less
Investigating Arguments (C054)
In critical thinking, an argument is part of reaching a logical conclusion. In this course, you'll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your own. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
IT Security Fundamentals for IT Practitioners (I218)
This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, provides an overview of information technology security policies, processes and procedures relevant to the role of IT practitioners in the public service of Canada. It equips participants with information and resources that support common IT security tasks. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the public service. (Online, 02:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation Technology specialistsFunctional specialists1-3.5 hours (Half-day)
Keeping Business Calls Professional (C056)
In business, one of the oldest communication tools is still one of the most important-the telephone. Even when using the phone, it's crucial to create a positive impression. This course covers the rules of etiquette for professional business calls and explores how to make and receive calls effectively. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Language of Work: Knowing One's Rights and Responsibilities and Maintaining One's Skills - Levels B and C (E430)
All federal public servants who are required to work in both official languages must be aware of their rights and responsibilities on this subject. This online course enables participants to gain an understanding of their rights and responsibilities with respect to language of work and maintain their skills in their second official language, at levels B and C. Participants will improve the usage of their second official language in terms of writing, supervision and conducting meetings through practical exercises, and will learn more about official languages in the workplace. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers1-3.5 hours (Half-day)
Leadership Advantage: Developing a Business Execution Culture 3.0 (X015)
Developing a business execution culture challenges leaders to attend to three equally important areas: developing a sound strategy for moving into the future, making sure the team around them is equipped to execute the strategy, and creating an operating plan for people to follow. (Online, 02:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1-3.5 hours (Half-day)
Leadership Advantage: Managing Diversity 2.0 (X120)
Many companies have legal guidelines and statutes for equal opportunity and affirmative action pertaining to diversity - but that is not the focus of this program. This program approaches the topic of diversity from a broader perspective - one that is inclusive of everyone, reflects our similarities as well as our differences, and welcomes the fact that we are already a diverse group of people working together. (Online, 01:00 hours)
OnlineHuman resources; LeadershipRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Leadership Essentials: Building Your Influence as a Leader (X022)
In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practise methods for influencing effectively and ethically. (Online, 01:00 hours)
OnlineCommunications; Human resources; Leadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Leadership Essentials: Creating Your Own Leadership Development Plan (X023)
This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches practical approaches for setting development goals, objectives, and actions designed to move you toward your vision. Lastly, it provides useful criteria for evaluating a personal leadership development plan. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Leadership Essentials: Leading Change (X024)
This course will provide you with strategies for leading change within an organization, including effective approaches to introducing and communicating change. It also provides practical strategies for dealing with sources of employee resistance to change and for removing organizational obstacles to ensure the transition is followed through. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Leadership Essentials: Leading Innovation (X025)
This course provides you with an understanding of an innovative culture and what qualities a leader needs to best foster innovation. It also provides you with practical techniques for cultivating and leading innovation. (Online, 01:00 hours)
OnlineCommunications; Human resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Leading a Cross-functional Team (G019)
Many organizations have discovered the advantages of using cross-functional teams to accomplish their goals. While the diversity inherent to these teams can present certain challenges, successfully managing cross-functional teams is the reward. In this course, you'll learn about the benefits of cross-functional teams. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Leading Change (X026)
Although often a force of progress, change can be disruptive to employees. This challenge focuses on methods for successfully managing change. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Leading Diversity (X166)
Diversity is a fact of life in the modern marketplace and workforce. In this course, you'll learn skills to help you manage and leverage diversity for the benefit of the organization. (Online, 00:38 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Leading Teams: Managing Virtual Teams (X027)
This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for choosing the right technologies for specific situations. (Online, 01:00 hours)
OnlineHuman resourcesTransferable SkillsSupervisors; Managers1 hour or less
Leading through Positive Influence (G020)
An effective leader recognizes that organizational politics can provide positive ways to influence others to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. (Online, 00:30 hours)
OnlineHow government works; Leadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Leading Through the Challenge of Change (X165)
Things change. This is a truism in both personal and business life. Whether that change comes in the form of personnel, organizational hierarchy, or processes, change is inevitable in the workplace. Leading change requires successful leaders to have a process for managing change, whatever its source. This course will help you undertake change management and set the stage for implementing change. It will provide strategies for overcoming resistance to change and steps to help lead your team through the change process. (Online, 01:09 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1-3.5 hours (Half-day)
Leading Your Team through Change (G021)
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Leveraging Emotional Intelligence (W010)
Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you with an understanding of why emotional intelligence abilities are important to you as a leader. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Make the Time You Need: Get Organized (D003)
You don't have to manage your time, but the potential for mistakes and stress grows when you don't. To manage time effectively, you need to be organized. In this course, you'll learn strategies for improving your productivity depending on the type of time-management personality you have. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Making an Impact with Non-verbal Communication (C057)
For our earliest ancestors, non-verbal communication was communication! The primitive parts of our brains are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have a great impact on our communication. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Management Essentials: Confronting Difficult Employee Behaviour (X028)
As a manager, you will inevitably encounter direct reports who exhibit difficult behaviour that can disrupt entire teams and departments. Confronting behavioural problems as they arise can quickly get things back on track and lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behaviour. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Management Essentials: Developing Your Direct Reports (X029)
This course provides an overview of the importance and benefits to you as a manager of developing your direct reports and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance of and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and timely ongoing feedback. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Management Essentials: Directing Others (X030)
This course provides information on the key proficiencies you require to effectively direct others. Specifically, it explores the steps for setting direction and establishing clear objectives and goals with your direct reports. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective communication, and tips for overcoming communication barriers are covered. (Online, 01:00 hours)
OnlineCommunications; Service excellence; Human resources; LeadershipTransferable SkillsSupervisors; Managers1 hour or less
Management Essentials: Managing a Diverse Team (X140)
The population as a whole is becoming ever more diverse. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. This course describes what diversity is, including its benefits. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Manager Authority Delegation Training Checkpoint (G510)
This checkpoint covers the knowledge required of delegated managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act) and evaluates knowledge of the course content for Authority Delegation Training (G110). Participants who are assigned the Authority Delegation Training Validation Certification for Managers must successfully complete this checkpoint to access the Authority Delegation Assessment for Managers (C451), which is required to obtain delegated financial signing authority (sections 32 and 34). (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Manager Development Program - Phase 1 (G412)
Phase 1 of the Manager Development Program gives you the basic knowledge to meet the demands of your new management role. In this online self-paced course, you will gain new leadership and management skills and reflect on your own learning and development. This course is designed for newly appointed managers and is open to everyone for learning and development purposes. This is the first of four phases. (Online, 09:00 hours)
OnlinePersonal and team developmentGC and Public Sector SkillsSupervisors; Managers8+ hours (Multiple days)
Managing a Meeting (C332)
The effective management of meetings optimizes their function as essential communication tools. This online course offers suggested actions and practical tools for managing meetings effectively, whether for planning sessions, project reviews, problem solving or information sharing. Participants will improve their skills in conducting effective meetings to obtain their desired results. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsEmployees1 hour or less
Managing a Project to Minimize Risk and Maximize Quality (T042)
When starting a project, there are many things to consider. One key area is risk. This course will help you sort out all these considerations by explaining common methods and best practices related to managing risk, quality, and procurement. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Managing Change: Building Positive Support for Change (X031)
This course teaches the importance of building a motivating atmosphere that supports organizational change, looking at techniques for encouraging open communication from employees. It also covers coaching and the need for flexibility. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Managing Change: Dealing with Resistance to Change (X032)
This course surveys the active and passive symptoms of change resistance and explores its roots, providing strategies for dealing directly with employees. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Managing Change: Sustaining Organizational Change (X033)
Organizational transformation is vital to improving service, streamlining operations, and boosting the bottom line. This course covers methods for building and cultivating a culture that sustains organizational change. It introduces techniques for creating a collaborative team environment and managing and sustaining performance, including rewarding ongoing learning and improvement and providing feedback. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Managing Change: Understanding Change (X034)
This course outlines the importance and benefits of organizational change, detailing the three types of change: strategic adjustment, strategic reorientation, and transformational change. This course covers practical approaches for managing organizational change in terms of time, degree, and potential resistance. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
Managing Project Work (PMBOK® Guide Sixth Edition) (T920)
This course covers the Direct and Manage Project Work, Manage Project Knowledge, and Monitor and Control Project Work processes. It assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Managing Workforce Generations: Working with a Multigenerational Team (X144)
Managing a multigenerational team requires a clear understanding of the differences among employees and strategies to make the most of this diversity. This course reviews the potential sources of conflict within a generationally diverse team, including different approaches to work and communication. It covers management strategies for fostering inclusion, respect, and support. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Managing Your Company's Talent (G031)
Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course covers the importance of effective talent management and how to plan for it. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Managing Your E-mail (X035)
This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased efficiency are addressed as are guidelines on what e-mails can be deleted immediately. The course also provides direction on how to recover important information. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Master Key Competencies in Oral and Reading Comprehension - English as a Second Language (E441)
Mastering the language functions of Level C, such as the ability to summarize ideas or give an opinion, helps learners to maintain their second official language skills. This self-paced learning product consists of practical exercises and theory-based overviews of each language function. By the end of the course, learners will be able to identify and effectively use English language functions in practical situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers8+ hours (Multiple days)
Master Key Competencies in Oral and Reading Comprehension - French as a Second Language (E433)
Mastering the language functions of Level C, such as the ability to summarize ideas and give an opinion, helps learners to maintain their second official language skills. This self-paced learning product consists of practical exercises and theory-based overviews of each function. By the end of the course, learners will be able to effectively identify and use French language functions in practical situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers8+ hours (Multiple days)
Mastering the Details of a Project's Schedule and Budget (T043)
Once a project's scope has been clearly defined with all the necessary tasks identified, it's time to get into more detailed estimating and planning. Drawing on all the information gleaned from the initiation phase, you must now define how much time and money will be required to meet objectives and complete the project. In this course, you will learn how to develop the schedule and cost baselines and use them to monitor and measure performance throughout the project. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Mental Health: Awareness (Z041)
About one in five Canadians experience mental health issues at some point during their working years. According to the Mental Health Commission of Canada, it is estimated that mental illness costs the Canadian economy more than $50 billion per year in terms of healthcare service use, lost workdays and work disruptions. A healthy Canadian economy - and a healthy workplace - relies on healthy minds. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Mental Health: Communication Strategies (Z087)
Some people openly talk about their mental illness with colleagues, while others are more discreet. This course is designed for employers, employees, managers, and supervisors interested in attaining the necessary skills to identify the key steps their workplace can take to improve communication on mental health. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Mental Health: Health and Wellness Strategies (Z042)
The workplace is one of the key environments that affect our mental well-being and our health. While there is an acknowledgement and growing awareness of the role of the workplace in promoting or hindering mental wellness, employees can also take their own steps towards mental fitness. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Mental Health: Psychologically Healthy Workplaces (Z043)
There is growing evidence of the global impact of mental illness. Cutting across age, gender, education and social strata without prejudice, mental disorders are among the most important contributors to the burden of disease and disability worldwide - and we will see continued dramatic increases in mental illness if action is not taken. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Mental Health: Signs, Symptoms and Solutions (Z067)
Everyone occasionally feels anxious, blue or sad, but these feelings usually pass within a couple of days. When a person has anxiety or depressive disorder, it significantly interferes with daily life, makes normal functioning impossible, and causes pain for both the person and those who care about them. This course will explore the signs, symptoms, and solutions for mental illnesses commonly experienced in the workplace. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Métis in Canada (K102)
This course provides a brief introduction to Métis people and the complexity of emerging Métis identity across Canada today. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees1 hour or less
Monitor Project Communications (PMBOK® Guide Sixth Edition) (T931)
This course covers the Monitor Communications project management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 00:45 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Motivating Your Employees (G022)
Motivation is what drives people to accomplish things. Without motivation, things simply would not get done. As a leader, your capacity for motivating is a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important to you as a leader. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Navigating Challenging Situations with Diplomacy and Tact (C058)
You'll likely face unpleasant situations or tasks at some point in your career. In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Navigating through Changes and Conflicts in Projects (T044)
Of all the different types of skills and competencies a project manager uses, soft skills are the most important. The ability to communicate effectively with team members and negotiate between conflicting demands so stakeholders remain positive can mean the difference between success and failure. In this course, you'll learn how to handle it when someone requests a change to the project, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Negotiation Essentials: Communicating (X036)
This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the negotiation. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees1 hour or less
Negotiation Essentials: Planning for Negotiation (X037)
This course describes key considerations when preparing for a negotiation. It also covers how to prepare for likely compromises you'll need to make and how having alternatives to a negotiated agreement and knowing your “walk-away” point can make negotiations go smoother. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career developmentTransferable SkillsEmployees1 hour or less
Negotiation Essentials: What Is Negotiation? (X038)
This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses two types of negotiation-distributive and integrative-that you will typically encounter in business. Lastly, this course covers styles of negotiating. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career developmentTransferable SkillsEmployees1 hour or less
Official Languages Series (P312)
Individuals responsible for the official languages program in each institution must ensure compliance with the Official Languages Act and provide advice and guidance on this topic to managers and employees in their organization. This course examines the various functions of official languages programs. Participants will review best practices in the fields and learn to apply them. (Online, 06:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists4-8 hours (Full-day)
Operations, Maintenance and Commissioning (M726)
This course provides an overview of operations and maintenance best practices with a focus on corrective, preventive, and predictive infrastructure requirements and commissioning for existing buildings. (Online, 01:00 hours)
OnlinePersonal development; Personal and team development; ProcurementGC and Public Sector SkillsReal Property specialists; Materiel management specialistsEmployees; Functional specialists1 hour or less
Optimizing your Work/Life Balance: Analyzing your life balance (X039)
Do you fill your life with activities and then find it tricky to strike a balance among them? This course describes techniques for analyzing your current work/life balance and ways to overcome internal and external obstacles to achieving a true balance. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Human resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Optimizing Your Work/Life Balance: Taking Control of Your Stress (X040)
Are you constantly adding items to your to-do list and it seems like your list never shrinks? This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies for coping with stress and avoiding burnout. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees1 hour or less
Organizations Change So Get Ready (T045)
A change in your work situation, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. In this course, you'll explore organizational change and the events that can typically trigger it. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Organizing Your Email (C059)
Email has dramatically increased the volume of communications information that the average office worker needs to process every day. This course introduces techniques for managing email effectively. It covers tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Overcoming Unconscious Bias in the Workplace (W007)
Ensuring a diverse workplace requires seeing past not just individual biases, but also institutional biases that can become ingrained in teams and organizations. In this course, you'll learn about the process of overcoming organizational biases and how to function as an inclusive leader. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Overcoming Your Own Unconscious Biases (W006)
We all have unconscious biases. Once you've accepted them, you can take steps to overcome them and embrace workplace diversity more fully. In this course, you'll learn how to recognize and observe your own biases, how to move past them-and how to keep them in the past. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Overview of Materiel Management (C233)
Federal materiel assets are vital corporate resources that, when properly managed, support the cost-effective and efficient delivery of government programs. This online course provides an overview of the materiel management functions and how they interrelate with the procurement and real property functions. Participants will be introduced to the life-cycle approach to asset management, the roles and responsibilities and the materiel management policy framework. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialists; Real Property specialistsEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Overview of Procurement (C235)
There are many important elements to consider when acquiring goods, services or property. This course provides an overview of the procurement functions, the policies relevant to procurement and the roles and responsibilities of key players. After completing this course, participants will have a better understanding of the various phases of the procurement process. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Real Property specialistsEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Overview of Real Property Management (C234)
The federal government has an extensive and diverse real property portfolio that requires strong policy framework principles for asset management. This course provides an overview of real property management within the federal government context. Participants will discover the main tools used in real property management and learn about the relevant policies, roles and responsibilities of key players. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Supervisors; Managers; Functional specialists1-3.5 hours (Half-day)
Performance Management for the Government of Canada (G140)
Federal organizations are committed to creating and sustaining a culture of high performance to ensure the delivery of high-quality programs and services to Canadians. This online course, which is mandatory for all managers and supervisors who are part of the Core Public Administration and have performance management responsibilities, reviews their roles and responsibilities at different levels and emphasizes the implementation of best practices and techniques. (Online, 01:30 hours)
OnlineHuman resources; Talent management; LeadershipGC and Public Sector SkillsSupervisors; Managers1-3.5 hours (Half-day)
Phoenix Manager Self Service (C602)
Phoenix is the Government of Canada's pay and benefits application. This course provides an overview of the self-service functions that Phoenix offers for managers with signing authority under Section 34 of the Financial Administration Act. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsSupervisors; Managers1 hour or less
Phoenix Navigation Overview (C603)
Phoenix is the Government of Canada's pay and benefits application. This course provides new users with an overview of basic Phoenix navigation principles. Participants will learn about various features that will help them use the application efficiently. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists1 hour or less
Phoenix Overview for Compensation Advisors (C604)
Phoenix is the Government of Canada's pay and benefits application. This course lays the groundwork for Phoenix compensation advisor training by explaining how the environment integrates human resources and compensation data to produce payroll results. In addition to providing an overview of Phoenix from a compensation perspective, this course also explains payroll operations to provide an appreciation of the timing and impact of payroll updates. (Online, 02:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists1-3.5 hours (Half-day)
Phoenix Self Service for Employees (C601)
Phoenix is the Government of Canada's pay and benefits application. This course provides an overview of the Phoenix self-service functions available to employees. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees1 hour or less
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) (T928)
This course covers the Plan Resource Management, Estimate Activity Resources, and Acquire Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:15 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1-3.5 hours (Half-day)
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) (T922)
This course covers the Plan Scope Management, Collect Requirements, and Define Scope processes. This course will assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Plan and Manage Communications (PMBOK® Guide Sixth Edition) (T930)
This course covers the Plan Communications Management and Manage Communications project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Planning an Effective Performance Appraisal (H018)
Preparing for appraisals takes time, but the extra effort can transform a routine bureaucratic chore into a beneficial process for you, your employees, and your organization. In this course, you'll learn why performance appraisals are important. You'll be introduced to the elements that contribute to an employee performance plan. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Planning an Effective Presentation (C060)
Concern about the impact of a presentation can inspire presenters to raise their game, which enables them to get the desired results. This course will help you define your audience and understand its characteristics, knowledge, needs and responses. You'll learn about the timing and organization of your presentation and the different presentation methods-including the most effective ways to use them. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Planning Meetings Fit for Purpose (C061)
Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn't relevant to you or it was just poorly run. This course outlines a process for preparing for effective meetings. (Online, 00:15 hours)
OnlineCommunications; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees1 hour or less
Planning Risk Management (PMBOK® Guide Sixth Edition) (T932)
This course covers the Plan Risk Management project management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Polishing Your Feedback Skills (C013)
Giving feedback is vital in the workplace. This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Polishing Your Skills for Excellent Customer Service (R008)
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable Skills Employees1 hour or less
Portable Fire Extinguishers (S008)
This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements and best practice guidelines. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; SecurityRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Preparation for the English as a Second Language Evaluation: Oral Proficiency - Levels B and C (E437)
Being well prepared for the second language evaluation can play a key role during testing and can also have an impact on the results. This self-paced course assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in English as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels with increasing levels of difficulty, consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers1 hour or less
Preparation for the English as a Second Language Evaluation: Written Expression and Reading Comprehension (C256)
This self-paced language product is designed to support learning English as a second language (ESL). These online exercises were developed as timed and non-timed practice tests that follow similar patterns and conditions as the official language evaluations. Participants will prepare for their second language evaluation by answering practice questions, verifying their answers one at a time, receiving explanations and accessing their results, all with or without a time limit. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers8+ hours (Multiple days)
Preparation for the French as a Second Language Evaluation: Oral Proficiency - Levels B and C (E434)
Being well prepared for the second language evaluation can play a key role during testing and it can also have an impact on the results. This self-paced course, assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in French as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels, which increase in difficulty consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers1 hour or less
Preparation for the French as a Second Language Evaluation: Written Expression and Reading Comprehension (C258)
This self-paced language product is designed to support learning French as a second language (FSL). These online exercises were developed as timed and non-timed practice tests that follow patterns and conditions similar to those of the official language evaluations. In both cases, the exercises are generated randomly to form complete tests. Participants will prepare for their second language evaluation by answering practice questions with or without a time limit, verifying their answers one at a time, receiving explanations and reviewing their results. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers8+ hours (Multiple days)
Preparing and Implementing a Business Plan (C073)
A business plan is like a road map depicting the opportunities and obstacles you'll inevitably face as you pursue your business idea. With a well-prepared plan, you stand a better chance of getting the support you need to succeed. In this course, you'll learn about what is a business plan, its main ingredients, and the steps you need to take to develop one. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees1 hour or less
Preventing Harassment and Violence in the Canadian Workplace (W011)
In recent years, certain high-profile incidents have heightened concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and violence could happen at work any time. This course explores the forms harassment can take in the workplace and examines the factors that might contribute to a violent incident at work. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Preventing Harassment in the Global Workplace - Manager Edition (W012)
As a manager, you play a vital role in supporting your organization's efforts to create a workplace defined by respectful and professional interactions between employees. This course explains why it is important for an organization to foster a respectful work environment. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Preventing High Turnover Rates: How to Keep The Best (H303)
While some turnover is unavoidable, companies must take proactive steps to minimize its effect. This business impact analysis explores employee retention strategies for top performers. (Online, 00:15 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Procurement Fundamentals (M500)
When acquiring goods or services or construction services, public servants must take many things into consideration. This course addresses the basic concepts and responsibilities related to government procurement projects. You will learn about the key elements underpinning the policies and practices of procurement in the federal government. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists4-8 hours (Full-day)
Project Changes and Closing (PMBOK® Guide Sixth Edition) (T921)
This course covers the Perform Integrated Change Control and Close Project or Phase processes. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Project Initiation and Planning (PMBOK® Guide Sixth Edition) (T919)
This course introduces project integration management activities, including the Develop the Project Charter and Develop the Project Management Plan processes. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Project Management Methods and Processes (R210)
Understanding the fundamentals of project-management methodologies and processes is vital to the success of a project. Designed for all public servants who have a basic understanding of project management, this course will examine effective strategies and best practices. Participants will also learn the three methodologies and frameworks most commonly applied to project management within the Government of Canada: the Project Management Institute's Project Management Body of Knowledge (PMBOK) Guide, Projects in Controlled Environments (PRINCE2) and Information Technology Infrastructure Library (ITIL). (Online, 08:00 hours)
OnlineHuman resources; Personal developmentTransferable SkillsEmployees; Supervisors; Managers4-8 hours (Full-day)
Project Management: Policy, Roles and Responsibilities (R220)
As a project leader, it is essential to have a proficient understanding of the Government of Canada policies and guidelines for project management. This course introduces the components of the Policy on the Management of Projects, two assessment tools related to the Policy, and the roles and responsibilities associated with project management. (Online, 08:00 hours)
OnlineHuman resources; Personal developmentTransferable SkillsEmployees; Supervisors; Managers4-8 hours (Full-day)
Protecting Sensitive Information in GCdocs (I016)
GCdocs is the official electronic document and records management solution for the Government of Canada. While most information resources stored in GCdocs is openly available, some may require more restricted access; it is the user's responsibility to make this distinction and to safeguard sensitive information appropriately. This short online course will help GCdocs users understand their information security responsibilities and demonstrate how to manage permissions for folders, files and other items in GCdocs. (Online, 00:30 hours)
OnlineGovernment priorities; Information managementGC and Public Sector SkillsInformation Management specialistsEmployees; Functional specialists1 hour or less
Providing Telephone Customer Service (R009)
When you're providing customer service over the telephone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service. This course provides etiquette tips for answering, managing and ending customer service calls. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Rapport Building in Customer Service (R010)
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you'll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees1 hour or less
Reaching Sound Conclusions (D012)
When drawing conclusions, you analyze and weigh the data and information you have to support taking action. In this course, you'll learn about the process of drawing a logical conclusion with the help of questions and diagramming tools. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Redefining Yourself after Organizational Change (T046)
Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. In this course, you will learn the importance of being prepared for organizational change as well as the essential skills needed to handle it. These skills include a willingness to take risks, being open to the unknown, and an ability to manage yourself through change. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Responding Effectively to Risks (D013)
Once you have identified and assessed the risks, you have to deal with them. This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategies for dealing with both threats and opportunities. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Responding to Risk (PMBOK® Guide Sixth Edition) (T934)
This course covers the Plan Risk Responses, Implement Risk Responses, and Monitor Risks project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Risk Management Basics (T404)
This online introductory course is aimed at all employees who want to learn about and understand risk management. It provides a quick overview of the basic principles of risk management and the role of public service employees. (Online, 01:00 hours)
OnlineFinance; Information Technologies; ProcurementTransferable SkillsEmployees1 hour or less
Running Meetings in Better Directions (C075)
Have you ever attended a meeting that left you feeling frustrated? Perhaps the meeting was too long, unfocused, or dominated by arguments and disagreements. This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting. (Online, 00:15 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees1 hour or less
Saving and Organizing in GCdocs16 (I023)
This is the fourth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to the different ways they can save and organize documents in GCdocs. (Online, 00:20 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Searching and Accessing in GCdocs16 (I022)
This is the third of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to search for and access documents using the robust search capabilities of GCdocs. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Security Awareness (A230)
All public servants are required to contribute actively to the protection of government personnel, information, assets and services. This online course provides the foundational knowledge and tools required to meet your responsibilities under the Directive on Departmental Security Management. Participants will gain valuable knowledge and best practices to help them apply the principles of security awareness in their organization. (Online, 02:45 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees1-3.5 hours (Half-day)
Security Functional Specialist Orientation Kit (S201)
In a non-linear format, this orientation kit provides essential information on how to navigate the Government of Canada security environment. It builds awareness of key concepts through documentation, links and job aids, giving participants a better understanding of their roles and responsibilities. With this tool, participants will become familiar with Government of Canada security requirements, the complexities of security, and the resources that are available to provide additional information. (Online, 01:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees1 hour or less
Security Screening (S202)
This practical course for functional security specialists covers the basic tasks related to security screening requests and evaluation of a person's reliability and their loyalty to Canada. (Online, 04:30 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists4-8 hours (Full-day)
Selection of Candidate Using an Objective Eye (C139)
Federal legislation and policies are essential to supporting a bias-free appointment process. This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position. Participants will learn about the issues, potential concerns and strategies that can and should be implemented to ensure a bias-free appointment process. (Online, 01:00 hours)
OnlineHuman resources; Building the workforceRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Self-improvement for Lifelong Success (W017)
We all have areas of our lives to improve upon, and working toward self-improvement has lasting positive impacts on your personal and professional life. In this course, you'll learn about the key principles to keep in mind when committing to self-improvement and how to create a plan to organize your self-improvement activities. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career developmentTransferable SkillsEmployees1 hour or less
Self-Study: The Work Force Adjustment Directive (P025)
In the current context, organizations and teams are facing many challenges and have to adapt to changes brought forth by budget reductions and the Work Force Adjustment Directive. This course gives an overview of public servants' roles, responsibilities, rights, and obligations, and provides options regarding Workforce Management and Work Force Adjustment. Participants will also be able to consult useful links on this topic. (Online, 01:00 hours)
OnlineHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists1 hour or less
Sending Emails to the Right People (C062)
Sending an email to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute emails. Specifically, you will learn best practices for selecting the recipients of emails and how to flag emails appropriately. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Slips, Trips, and Falls (S009)
Slips, trips, and falls constitute the majority of general industry accidents. They cause 15% of all accidental deaths and are second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Smart View Interface in GCdocs16 (I025)
This is the sixth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It helps learners get acquainted with the key functions of the new GCdocs Smart View interface. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Sounds of French and English (E444)
This self-paced language product is designed to support learning French or English as a second language. This practical online reference tool presents the primary sounds of spoken language, both in isolation and in the context of words. Participants will learn to recognize the similarities and differences between the sounds found in French and in English and will be better able to resolve pronunciation problems in their second language. (Online, 01:00 hours)
OnlineGovernment priorities; Official languages; Human resources; Personal development; Communication skillsGC and Public Sector SkillsEmployees1 hour or less
Speed Reading (C337)
Sometimes reading a large amount of material in a short period of time is required to meet tight deadlines. This online course teaches speed-reading skills and how to use and practice them at home and in the workplace. Participants will learn to read more quickly and increase their comprehension when processing large amounts of written material in a fast-paced environment. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsCommunications specialistsDirectors; Executives; Supervisors; Managers1 hour or less
Spin the Westminster Wheel to Gauge Your Knowledge! (G182)
As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions. This interactive exercise will quiz participants on topics such as the fundamentals of the government structure and approval system, central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. After completing this quiz, participants will be able to gauge their knowledge of the federal government and better understand their role in the public service. (Online, 01:00 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsEmployees; Executives; Directors; Functional specialists1 hour or less
Staying Balanced in a Shifting World (W013)
You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? This course will focus on techniques for maintaining work/life balance. (Online, 00:15 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Strategies for Building a Cohesive Team (G024)
Team cohesion, or the strength of the links between team members, determines how effective a team will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, you'll learn how to build a more cohesive team by focusing on improvements in three areas: communication, cooperation, and trust. (Online, 00:30 hours)
OnlineCommunications; Leadership; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Take a Deep Breath and Manage Your Stress (W014)
If you find you're constantly adding items to your never-ending to-do list, feeling overwhelmed at work and at home, and your health and relationships are being negatively impacted, you are likely experiencing stress. This course explains the physiological, behavioural, and psychological signs, symptoms and sources of stress. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career developmentRespectful and Inclusive WorkplaceEmployees1 hour or less
Taking Final Steps to Bring a Project to its Close (T047)
We'd all like to think that good scheduling and budgeting will ensure a project will stay on track until completion. The truth is, most projects go a little astray at some point along the way. In this course, you'll learn some tricks for correcting schedule variances and how to determine if your project is over or under budget. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Taking Stock of Your Work/Life Balance (W015)
Do you take on too many activities and then find it tricky to balance all of them? You want to feel fulfilled and in harmony with yourself and your world. This course highlights techniques you can use to analyze your current level of balance between work and personal responsibilities. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
Talent Management: Developing and Engaging Talent (X041)
Organizations depend on talented employees to achieve their goals. Employee engagement and commitment are key. This course describes how to build employee commitment using an effective onboarding process that creates a positive first impression. (Online, 01:00 hours)
OnlineHuman resources; Building the workforce; Talent management; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers1 hour or less
The 5 Essential Steps to Integrated Business and Human Resources Planning (H301)
This course helps participants understand the integrated business and human resources planning process, as well as the roles of the various stakeholders responsible for ensuring effective resource utilization. It also describes the relationship between planning and the other human resources disciplines, and introduces a 5-step human resources planning model. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsHuman Resources professionalsSupervisors; Managers1-3.5 hours (Half-day)
The Art and Science of Communication (C063)
There is a science behind communication, including how we react neuro-physiologically to the actions, words, tone, and body language of others. You can develop your skills in connecting with others so that your intention is clear and understood. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
The Art of Staying Focused (D014)
Even when you know your priorities and you're well organized, losing focus can stop your progress in its tracks. This course provides you with strategies for dealing with focus challenges and distractions at work. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
The Many Approaches to Facing Workplace Conflict (W016)
When facing conflict at work, you need to adapt to the situation. In this course, you'll learn about the different styles of conflict, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1 hour or less
The System of Government from a Financial Perspective (F303)
Understanding how our government works from different perspectives helps public servants work more effectively within the federal system. This online tool provides an overview of the Canadian system of government in a financial context, including the roles and responsibilities of major players such as the Comptroller General of Canada and the Chief Financial Officer. Participants will have the opportunity to get a behind-the-scenes look of the role finance plays in the government system. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1 hour or less
The Uncomfortable Truth (K100)
This course presents the difficult facts about the historical relationship between the Government of Canada and Indigenous peoples. It provides a brief overview from first contact to the present focus on reconciliation. In addition, you will gain a broader understanding of the impacts of government decisions on Indigenous peoples. (Online, 01:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1-3.5 hours (Half-day)
Thinking Strategically as a Manager (G026)
It's important that all professionals in an organization learn how to think strategically to be effective in their management tasks. This course explores the characteristics of strategic thinking as well as the traits you need to be an effective strategic thinker. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Trust Building through Effective Communication (C074)
Communication with others is most effective when it is built and based on trust. In this course, you'll explore how clear intention is the basis of effective communication and how understanding your audience ensures that the message is delivered. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees1 hour or less
Understanding Unconscious Bias (W005)
Unconscious bias may be rooted in human nature, but that makes it even more essential to understand it and overcome it to build strong, diverse teams. In this course, you'll learn about the different kinds of unconscious bias and how to recognize them in action. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers1 hour or less
Understanding Workplace Diversity (X158)
Differences and similarities of ethnic, cultural, and family background are only part of a comprehensive approach to workplace diversity. This course explores additional elements that are crucial aspects of the diversity mixture in today's business world. (Online, 01:00 hours)
OnlineHuman resources; Building the workforce; Workplace management; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers1 hour or less
Unleashing Personal and Team Creativity (G027)
Believe it or not, everyone has the potential to be creative. If you're struggling to express your creativity, then something is getting in the way. This course describes personal barriers to creativity and how to overcome them. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Using Active Listening in Workplace Situations (C064)
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you will learn listening skills that can help in the workplace and techniques for becoming an effective active listener. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Using Strategic Thinking to Consider the Big Picture (G028)
Big-picture thinking stretches beyond the short term to consider how an organization can succeed in the longer term. This course describes how the ideas of systems thinking can help you elevate your perspective, become skillful at making sense of opposites and contradictions, and better understand cause and effect while managing your department. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers1 hour or less
Values and Ethics Foundations For Employees (C255)
Public service employees are encouraged to learn about the core values of the Public Service of Canada in order to become comfortable in applying these values within their organization. This online course explores the foundational concept of values and ethics and deals with conflicts of interest, ethical dilemmas and issues of accountability. Participants will identify and apply key principles related to values and ethics through exercises and scenarios. (Online, 03:00 hours)
OnlineRespectful and inclusive workplace; Values and ethics; Human resourcesRespectful and Inclusive WorkplaceEmployees1-3.5 hours (Half-day)
Values and Ethics Foundations for Managers (C355)
Public service managers have an obligation to apply the core values of the public sector in their work environments. This online course helps managers to better understand the foundational concept of values and ethics and how to apply it when dealing with conflicts of interest, ethical dilemmas, harassment situations and issues of workplace well-being. Through practical exercises and scenarios, participants will identify, discuss and apply the key principles and policies related to values and ethics in the public sector. (Online, 02:00 hours)
OnlineRespectful and inclusive workplace; Values and ethics; Human resourcesRespectful and Inclusive WorkplaceSupervisors; Managers1-3.5 hours (Half-day)
Verb Form and Vocabulary Acquisition Exercises in English as a Second Language (E440)
Knowledge of and practice in the basics of a second language help beginners to learn. This online course provides beginner practice drills in English as a second language. Participants will practise their English pronunciation and learn various useful verb and word forms in English. (Online, 15:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Verifying and Building on Creative Ideas (D020)
The initial stages of idea generation require an open approach uninhibited by rationale and critique. But sometimes you first need to check if the ideas are grounded in reality and feasible from an organizational viewpoint. This course covers a variety of techniques for verifying and building on creative ideas. It outlines when to use research and when to use simulations to check the feasibility of an idea. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Version Control and Sharing in GCdocs16 (I024)
This is the fifth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to use version control and share within the GCdocs environment. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Vocabulary and Verb Form Acquisition Exercises in French as a Second Language (E432)
Knowledge of and practice in the basics of a second language help beginners to learn. This online course provides beginner practice drills in French as a second language. Participants will practice their French pronunciation and learn various useful verb and word forms in French. (Online, 15:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Vocabulary Consolidation: Four Professional Communication Topics in English as a Second Language (E321)
In the performance of their duties, public servants must be able to communicate precisely and spontaneously in their second official language. This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Vocabulary Consolidation: Four Professional Communication Topics in French as a Second Language (E320)
In the performance of their duties, public servants must be able to communicate precisely and spontaneously in their second official language. This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Who We Work For (C218)
It is important that all new and experienced public servants alike have a foundational understanding of how Canada's non-partisan federal public service serves the democratically elected government of the day. This online course examines the functions and the organizational relationships between Parliament, the Government of Canada and the federal public service. Participants will explore the role of government, how Canada governs itself, the organization of the federal government, the functions of departments and central agencies and common government services. (Online, 03:00 hours)
OnlineHow government worksGC and Public Sector SkillsPolicy specialistsEmployees1-3.5 hours (Half-day)
Working with Difficult People: How to Work with Aggressive People (X043)
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees1 hour or less
Working with Difficult People: How to Work with Negative People (X044)
For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees1 hour or less
Working with Difficult People: Identifying Difficult People (X042)
Inevitably, we all encounter difficult people in the workplace. If you know the right techniques, though, dealing with even the most difficult person is possible. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively. (Online, 01:00 hours)
OnlineCommunications; Service excellence; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees1 hour or less
Workplace Accommodation for Federal Public Service Employees (C345)
Public service managers are obligated to accommodate members of groups targeted by the Employment Equity Act, the Canadian Charter of Rights and Freedoms and the Canadian Human Rights Act. This online course aims to raise awareness and understanding among public service managers of the underlying principles of workplace accommodation and their importance and benefits. Participants will learn to identify key workplace accommodation principles, engage other employees and apply strategies and tools to foster an inclusive, barrier-free and ultimately more productive work environment. (Online, 01:30 hours)
OnlineRespectful and inclusive workplace; Human resources; Workplace managementRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers; Executives; Directors1-3.5 hours (Half-day)
Workplace Hazardous Materials Information System (WHMIS) 2015 (S115)
The Workplace Hazardous Materials Information System, or WHMIS, is a comprehensive system for providing health and safety information on the safe use of hazardous products in Canadian workplaces. In 2015, the Government of Canada amended the Hazardous Products Regulations and the Hazardous Products Act to align WHMIS with the Globally Harmonized System of Classification and Labelling of Chemicals (GHS). WHMIS 2015 sets forth the roles and responsibilities of suppliers, employers, and workers. In this course, you will learn about WHMIS 2015, including the roles and responsibilities of suppliers, employers, and employees; physical and health hazards encountered in the workplace; required elements and standards of WHMIS-compliant labels and safety data sheets; and controls for eliminating or minimizing exposure to hazardous materials in the workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceSecurity specialistsAssistant Deputy Ministers; Directors General; Directors; Executives; Supervisors; Managers; Employees1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction : Establish a Prevention Program (Z066)
Workplace violence affects all business sectors and occupations as well as the safety of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their family and co-workers. This course introduces the key components of an effective workplace violence prevention program. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction: Recognize the Risk and Take Action (Z064)
Wherever people interact at work there is a potential for violence, regardless of the job. This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Writing and Preparing an Effective Speech (C065)
Some people are more eloquent and outgoing than others, but that doesn't automatically mean they can deliver an effective speech. In fact, public speaking requires significant planning and preparation. This course teaches you how to prepare an effective speech, including determining your objective and audience profile, choosing your topic and defining the theme of your speech. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Writing Briefing Notes (C110)
Briefing notes are a key part of communication with senior management and can directly influence the decision-making process. This course equips participants with the knowledge and skills they need to write briefing notes that meet specific communication goals. Participants will learn how to prepare clear, concise and strategic briefing notes that are in line with their objectives. (Online, 01:00 hours)
OnlineCommunicationsGC and Public Sector SkillsEmployees1 hour or less
Writing Effective Emails and Instant Messages (C066)
Email has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Email etiquette is key to using this business tool effectively. It can help you get messages across quickly, appropriately and concisely. This course introduces tried-and-true guidelines for emailing effectively. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers1 hour or less
Your Role in Workplace Diversity (W004)
Self-awareness is essential to fully appreciating diversity in the workplace and putting its benefits to use. It offers you a variety of strategies for participating effectively in a diverse workplace, as well as ways to share these strategies openly and use the existing diversity in your organization. In this course, you'll explore strategies to help you become aware of your attitudes toward diversity, increase your acceptance of diverse cultures, people and ideas, and become an advocate for diversity within the workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less

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COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
Learning tools for virtual teams

Learning tools for virtual teams

New! To support virtual teams during the COVID-19 crisis, a new suite of helpful job aids is now available.

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